PRIVACY POLICY
Last updated: August 17, 2026
ESSTRIDE operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). ESSTRIDE is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details: including your name, address, billing address, shipping address, phone number, and email address.
- Financial information: including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
- Account information: including your username, password, security questions, preferences, and settings.
- Transaction information: including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel, and your past transactions.
- Communications with us: including the information you include in communications with us, for example, when sending a customer support inquiry.
- Device information: including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information: including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Information Sources
We may collect personal information from the following sources:
- Directly from you: including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
- Automatically through the Services: including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
- From our service providers: including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
- From our partners or other third parties.
How We Use Information
- Provide, Tailor, and Improve Services: To perform our contract with you, process payments, fulfil orders, maintain accounts, arrange shipping, facilitate returns, enable reviews, and customise your shopping experience.
- Marketing and Advertising: To send promotional communications by email, text, or postal mail, and to show you online advertisements based on your activity.
- Security and Fraud Prevention: To authenticate accounts, provide secure payments, and detect or investigate fraudulent, unsafe, or malicious activity.
- Communicating with You: To provide customer support, be responsive, and maintain our business relationship.
- Legal Reasons: To comply with applicable law, respond to legal processes, or enforce potential violations of our terms.
How We Disclose Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With Shopify, vendors, and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping).
- With business and marketing partners to provide marketing services and advertise to you.
- When you direct, request us, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media integrations.
- With our affiliates or otherwise within our corporate group.
- In connection with a business transaction (e.g., merger or bankruptcy), to comply with legal obligations, to enforce terms of service, and to protect or defend the Services and rights of our users.
Relationship with Shopify
The Services are hosted by Shopify. Information you submit will be transmitted to and shared with Shopify and third parties (potentially located internationally) to provide and improve the Services.
We use certain Shopify enhanced features incorporating data from interactions with our Store, other merchants, and Shopify. Shopify is responsible for the processing of your personal information for these purposes. You can visit the Shopify Consumer Privacy Policy or Privacy Portal to learn more.
Third-Party Links
The Services may provide links to websites operated by third parties. If you follow external links, review their privacy and security policies. We are not responsible for the privacy, security, or accuracy of such sites.
Information provided on public venues or third-party social networking platforms may be viewable by others without limitation. Inclusion of such links does not imply endorsement.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. Parents or guardians can contact us to request deletion of such data.
We do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age.
Security & Retention
No security measures are perfect or impenetrable. Information sent to us may not be secure while in transit. We recommend avoiding unsecure channels for sensitive information.
Retention length depends on factors like account maintenance, providing Services, complying with legal obligations, resolving disputes, or enforcing contracts.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information. We will not discriminate against you for exercising these rights. Authorised agents may make requests on your behalf subject to verification.
- Right to Access / Know: Request access to personal information we hold about you.
- Right to Delete: Request that we delete personal information we maintain about you.
- Right to Correct: Request that we correct inaccurate personal information.
- Right of Portability: Receive a copy of your information and request transfer to a third party.
- Managing Communication Preferences: Opt out of promotional emails at any time via the unsubscribe option.
Complaints
If you have complaints about how we process your information, contact us using the details below. You may also have the right to appeal or lodge a complaint with your local data protection authority.
Intl. Transfers
We may transfer, store, and process personal information outside your country of residence, relying on recognised transfer mechanisms like Standard Contractual Clauses when necessary.
Policy Changes
We may update this Privacy Policy to reflect operational, legal, or regulatory changes. Revised policies will be posted on this website with an updated date.
PRIVACY ENQUIRIES
Should you have any questions about our privacy practices, or if you would like to exercise any of the rights available to you, please get in touch with our team.