SHIPPING POLICY
Last updated: August 28, 2026
All ESSTRIDE orders are packed and dispatched with care directly from our Australian fulfilment facility in Queensland.
We currently ship exclusively across Australia and to New Zealand, offering complimentary 100% Free Standard Shipping on all orders, with priority Express upgrades available at checkout.
Shipping Rates & Destinations
We believe in transparent, straightforward pricing. That is why we offer complimentary tracked standard shipping on all orders with no minimum spend, alongside expedited express options:
- Domestic (Australia):
• Standard Tracked Shipping: FREE (No minimum spend required, covers all states, territories, PO Boxes, and Parcel Lockers).
• Express Shipping: +$10 AUD - Trans-Tasman (New Zealand):
• Standard Tracked Shipping: FREE across North and South Islands.
• Express Shipping: +$12 NZD
Order Processing & Dispatch
All orders are processed from Monday to Friday, excluding Queensland and Australian national public holidays.
- Dispatch Timeframe: Orders placed before 1:00 PM AEST are typically dispatched within 1 to 2 business days.
- Weekend Orders: Orders placed on Saturday, Sunday, or public holidays will be processed on the following business day.
- Peak Periods: During promotional campaigns or holiday sales events, processing may take up to an additional 1 to 2 business days.
Delivery Estimates
Transit times commence once your parcel is scanned into the carrier network:
Australia (Domestic)
Carrier: Australia Post
• Standard (FREE): 2 – 8 business days
• Express (+$10 AUD): 1 – 3 business days
New Zealand (Trans-Tasman)
Carrier: Australia Post International / NZ Post
• Standard (FREE): 2 – 8 business days
• Express (+$12 NZD): 1 – 3 business days
Tracking & Notifications
As soon as your parcel is scanned into the courier network, you will receive an automatic dispatch email containing your tracking number and direct tracking link.
Please allow up to 24 hours for tracking milestones to register after receiving your dispatch confirmation email.
New Zealand Customs
For New Zealand orders:
- Most consumer goods under $1,000 NZD enter New Zealand without additional customs duty fees.
- Applicable New Zealand GST is calculated and collected transparently during checkout where required.
- Any unexpected local import duties, clearance fees, or government levies assessed by the New Zealand Customs Service upon entry are the responsibility of the customer.
Address Accuracy
Please ensure your shipping address, unit number, and postcode are accurate before confirming payment. Because we strive to process orders promptly, address adjustments cannot be guaranteed once an order is submitted.
Parcels returned to our facility due to incorrect address entry or failure to collect from an Australia Post / NZ Post collection outlet may incur a re-dispatch fee.
Delays, Loss & Transit Damage
If your tracking details show no movement after 7 business days past the estimated delivery window, please contact us so we can initiate a formal carrier investigation on your behalf.
If your parcel arrives physically damaged during transit, please photograph the external box and contents immediately and email our support team within 48 hours of delivery.
SHIPPING ENQUIRIES
For questions regarding an in-transit order, tracking details, or general shipping times, please reach out to our team.