SUPPORT // TERMS OF SERVICE

TERMS OF SERVICE

Last updated: August 17, 2026

This website is operated by ESSTRIDE. Throughout the site, the terms "we", "us", and "our" refer to ESSTRIDE. ESSTRIDE offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"), including those additional terms, conditions, and policies referenced herein or available by hyperlink. Please read these Terms carefully before accessing or using our website.

01 STORE TERMS

Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, territory, or country of residence, or that you are the age of majority and you have given us your consent to allow any of your minor dependants to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

02 CONDITIONS

General Conditions

We reserve the right to refuse service to anyone for any legitimate reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card and payment information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by ESSTRIDE.

03 ACCURACY

Accuracy of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, or more timely sources of information.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.

04 UPDATES

Modifications to Service & Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

05 OFFERINGS

Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.

06 ACCOUNTS

Billing & Account Details

We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household, or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing details provided.

You agree to provide current, complete, and accurate purchase and account information for all purchases. You agree to promptly update your account and other information so that we can complete your transactions and contact you as needed.

07 EXTERNAL

Third-Party Links & Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and will not have any liability or responsibility for any third-party materials or websites.

08 UGC

User Comments & Submissions

If you send certain specific submissions or creative ideas, suggestions, reviews, or other materials (collectively, "comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us.

We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may monitor, edit, or remove content that we determine is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or violates any party’s intellectual property or these Terms.

09 PRIVACY

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. Please view our Privacy Policy for full details on how personal data is collected, stored, processed, and protected.

10 RESTRICTIONS

Prohibited Uses

You are prohibited from using the site or its content:

  • For any unlawful purpose or to solicit unlawful acts;
  • To violate any international, federal, provincial, or state regulations;
  • To infringe upon our intellectual property rights or those of others;
  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate;
  • To submit false or misleading information, or upload malicious code;
  • To collect personal info of others, spam, phish, pharm, pretext, spider, crawl, or scrape;
  • To interfere with the security features of the Service.
11 LIABILITY

Disclaimer of Warranties & Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products are provided "as is" and "as available" for your use.

In no case shall ESSTRIDE, our directors, officers, employees, affiliates, agents, contractors, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, arising from your use of any of the service or any products procured using the service.

Please Note: Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law (ACL) or other applicable legislation that cannot be lawfully excluded.
12

Indemnification

You agree to indemnify, defend, and hold harmless ESSTRIDE and our affiliates from any claim or demand, including reasonable legal fees, made by any third party due to your breach of these Terms or violation of any law.

13

Governing Law

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of Queensland, Australia, without regard to conflict of law principles.

14

Changes to Terms

We reserve the right to update, change, or replace any part of these Terms by posting updates. Continued use of our website following any changes constitutes acceptance.

15 // LEGAL ENQUIRIES

QUESTIONS ABOUT TERMS?

If you require clarification on any of our Terms of Service or have general legal enquiries, please get in touch with our team.

BRAND: ESSTRIDE
DIRECT EMAIL: hello@esstride.com