Contact information
Customer Support & Enquiries
We are here to assist with any questions regarding our products, existing orders, shipping updates, or returns.
Our customer service team operates out of Queensland, Australia. Please allow 24 to 48 business hours for our team to review and respond to your enquiry.
EMAIL US
Customer Support
For order status, sizing advice, returns, or general questions:
hello@esstride.com
HOURS
Operating Schedule
Monday – Friday: 9:00 AM – 5:00 PM (AEST)
Saturday – Sunday: Closed (Messages handled next business day)
ASSISTANCE GUIDE
Helpful Information Before Contacting Us
- Order Enquiries: Please include your 4- or 5-digit Order Confirmation Number (e.g. #ES1001) and the email address used during checkout for quicker service.
- Tracking Orders: Tracking numbers are generated automatically once your parcel is dispatched. Please check your spam or promotions inbox if you have not received your tracking email.
- Returns & Exchanges: Review our Refund Policy to confirm eligibility before sending any items back to our postal address.