Shipping policy

All ESSTRIDE orders are packed and dispatched with care directly from our Australian fulfilment facility in Queensland.

We currently ship exclusively across Australia and to New Zealand, offering complimentary 100% Free Standard Shipping on all orders with full end-to-end parcel tracking.

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Free Shipping & Destinations

We believe in transparent, straightforward pricing. That is why we provide complimentary tracked shipping on all orders—no minimum spend required.

• Domestic (Australia): Free standard tracked delivery to all states and territories (including PO Boxes and Parcel Lockers).
• Trans-Tasman (New Zealand): Free international tracked delivery across the North and South Islands.

Order Processing & Dispatch

All orders are processed from Monday to Friday, excluding Queensland and Australian national public holidays.

• Dispatch Timeframe: Orders placed before 1:00 PM AEST are typically dispatched within 1 to 2 business days.
• Weekend Orders: Orders placed on Saturday, Sunday, or public holidays will be processed on the following business day.
• Peak Periods: During promotional campaigns or holiday sales events, processing may take up to an additional 1 to 2 business days.

Delivery Estimates & Transit Times

Transit times commence once your package has been handed over to the courier service:

*Please note delivery timeframes are carrier estimates and may vary due to extreme weather, postal network congestions, or customs screening.

Tracking & Notifications

As soon as your parcel is scanned into the courier network, you will receive an automatic dispatch email containing your tracking number and direct tracking link.

Please allow up to 24 hours for tracking milestones to register after receiving your dispatch confirmation email.

New Zealand Customs, GST & Duties

For New Zealand orders:

• Most consumer goods under $1,000 NZD enter New Zealand without additional customs duty fees.
• Applicable New Zealand GST is calculated and collected transparently during checkout where required.
• Any unexpected local import duties, clearance fees, or government levies assessed by the New Zealand Customs Service upon entry are the sole responsibility of the customer.

Address Accuracy & Delivery Management

Please ensure your shipping address, unit number, and postcode are accurate before confirming payment. Because we strive to process orders promptly, address adjustments cannot be guaranteed once an order is submitted.

Parcels returned to our facility due to incorrect address entry or failure to collect from an Australia Post / NZ Post collection outlet may incur a re-dispatch fee.

Delays, Loss & Transit Damage

If your tracking details show no movement after 7 business days past the estimated delivery window, please contact us so we can initiate a formal carrier investigation on your behalf.

If your parcel arrives physically damaged during transit, please photograph the external box and contents immediately and email our support team within 48 hours of delivery.

Shipping Enquiries